PRIVACY
The customer information required for your transaction
will remain private. It is collected solely to track orders.
Under no circumstances will it be sold.
PAYMENT
SwirlyGig Industries accepts PayPal and credit card payments
online.
SHIPPING
We ship to the US only and use either USPS or UPS ground
with estimated delivery times of 2 to 3 days to the contiguous
US, longer for AK and HI. Our goal is to process all orders
within 48 hours of receipt. Orders are processed and shipped
during regular business hours (Monday through Friday 8:00AM
- 5:00PM EST, excluding holidays). If we encounter any
problems processing or shipping your order you will be
contacted as soon as possible. Shipping charges are calculated
using standard USPS or UPS rates, which are based on package
weight, size, and distance shipped. You will be notified
via email when your package has shipped. Please note,
at this time we are unable to ship to P.O. Box addresses.
You may cancel your order at any time prior to processing
by calling 1-612-721-5012. Unfortunately, we are not able
to cancel orders once they have been shipped.
RETURNS
The shipping cost of any returns or exchanges remain the
responsibility of the customer, unless the merchandise
is being returned because the order was incorrectly filled
by us or the merchandise is defective.
All claims for shortages and/or damages must be placed
within ten days of receipt of merchandise.
All returned merchandise must be received by SwirlyGig
Industries in saleable condition, unless the merchandise
is found to be defective.
Indicate either refund or exchange within the returned
package.
Any refund or credit for exchange will be based on the
value of the merchandise at the time of purchase. Shipping
and Handling fees are not subject to refund unless the
merchandise is defective or we shipped an incorrect item.
The internal paperwork for credit/exchange is normally
completed within 5 to 7 business days of receipt of merchandise.
All refunds are applied to the individual customer account.
Any form of reimbursement is consistent with the original
method of payment.
Return shipments to:
SwirlyGig Industries
ATTN: Returns
PO Box 6177
Minneapolis, MN 55406
